Shipping policy

VOLTICOM’s Shipping Policy below is written in a Shopify‑friendly format and aligned with the details you provided (locations, rates, and timeframes). It can be pasted into your “Shipping policy” page and adjusted as needed.

General information

All orders are processed and shipped by opelshops from our facility at:
opelshops
1425 NW 191st St
Miami, Florida 33169
United States

We currently offer shipping to the United States (domestic) and a wide range of international destinations, including the United Arab Emirates, Austria, Australia, and 233+ additional countries.

Processing times are usually 1–2 business days before an order is handed over to the carrier. Weekends and holidays are not counted as business days.

Domestic shipping (United States)

Domestic orders are shipped from our Miami, Florida location within the United States. The following services and timeframes apply:

Economy shipping (5–8 business days)

  • Free Economy:

    • Delivery time: 5–8 business days

    • Rate: Free (when applicable, as shown at checkout)

  • Economy 0 lb – 5 lb:

    • Delivery time: 5–8 business days

    • Rate: $4.90

  • Economy 5 lb – 70 lb:

    • Delivery time: 5–8 business days

    • Rate: $19.90

Standard shipping (3–4 business days)

  • Standard 0 lb – 1 lb:

    • Delivery time: 3–4 business days

    • Rate: $6.90

  • Standard 1 lb – 5 lb:

    • Delivery time: 3–4 business days

    • Rate: $9.90

Actual available options and final shipping costs will be displayed at checkout based on your address, order weight, and cart contents.

International shipping

We ship internationally to the United Arab Emirates, Austria, Australia, and over 233 other countries. Available options include:

Standard International (6–12 business days)

  • Delivery time: 6–12 business days (varies by destination and customs).

  • Rate: Free, where shown and applicable at checkout.

Carrier‑calculated services

For many destinations, you will also see carrier‑calculated rates at checkout, including:

  • DHL Express (discounted rates)

    • Transit time calculated at checkout (typically faster express service).

    • Supports prepaid duties where available.

  • USPS international services (discounted rates)

    • Transit time and price calculated at checkout.

The shipping options shown at checkout depend on your delivery address, order weight, and selected products.

Duties, taxes, and customs

For international orders:

  • Your order may be subject to import duties, taxes, and customs fees charged by your local customs authority.

  • These charges are not controlled by VOLTICOM and may be payable by you upon delivery, unless prepaid duties are offered and selected with certain carriers (such as DHL Express, where available).

  • Customs policies vary widely; please contact your local customs office for more information.

Delays caused by customs inspections or local carriers are outside of VOLTICOM’s control and may extend the delivery timeframe beyond the estimated window.

Order processing and tracking

  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • Once your order ships, you will receive a shipping confirmation email with tracking information (where available for the selected service).

  • Tracking details may take up to 24–48 hours to update after dispatch.

If you do not receive a confirmation email, please check your spam or junk folder or contact us.

Shipping address and delivery issues

Please ensure that your shipping address is complete and accurate at checkout:

  • opelshops is not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer.

  • If a package is returned to us due to an incorrect address or failed delivery attempts, we may contact you to arrange reshipment; additional shipping fees may apply.

If your tracking shows “delivered” but you have not received your package, please:

  • Check with household members, neighbors, building management, or your local post office or carrier.

  • If the package is still not located, contact us and your carrier for further investigation.

Damaged or lost packages

If your order arrives damaged or appears to be lost in transit:

  • Contact us as soon as possible with your order number, tracking number, and photos (for damaged items).

  • We will work with you and the carrier to investigate and, when appropriate, arrange a replacement or refund according to our Return & Refund Policy.

Changes, cancellations, and order updates

If you need to change or cancel your order:

  • Contact us immediately after placing the order.

  • Once an order has entered processing or has shipped, modifications or cancellations may no longer be possible.

Returns related to shipping

For returns, refunds, and exchanges (including issues related to shipping), please refer to our Return & Refund Policy, which is incorporated into this Shipping Policy by reference.

Contact us

If you have any questions about shipping, delivery times, or your order, please contact:

  • Email: Contact@opelshops.site

  • Phone: +1 (567) 844-6376

  • Mailing address:
    opelshops
    1425 NW 191st St
    Miami, Florida 33169
    United States